FAQ's
Q: Do you do custom or personalized orders?
A: Yes! Many of our products can be personalized. Just search for “Personalized” in the search bar to see all the options available. If you have a specific request, feel free to reach out to us.
Q: Do you offer expedited shipping?
A: Some products offer expedited shipping, but not all. You’ll be able to see if expedited shipping is available for your item during checkout. On a positive note, our items often ship faster than expected.
Q: How long does production take?
A: On average, production takes 1–2 business days. Please note that laser-cut personalized metal art can take 5–10 business days.
Q: It’s been more than 2 days and my order still hasn’t shipped. Why?
A: Our team doesn’t work on weekends because we value family time. 🙏❤️ If you placed your order on a Friday after 3 PM PST or during the weekend, it will usually ship by Tuesday or Wednesday.
Q: How long does shipping take?
A: Shipping times vary depending on the product. Please check our Shipping Policy for full details.
Q: I made a mistake with my order info. How do I fix it?
A: Please email us at hello@christiangifts305.com within 3 hours of placing your order. Once an order has shipped, we’re unfortunately no longer able to make changes.
Q: How do I cancel an order?
A: We process orders quickly, so cancellations are only possible within 3 hours of placing the order. To cancel, email us at hello@christiangifts305.com as soon as possible.
Q: I tried chatting but couldn’t get through. Why?
A: Our customer support team is available Monday–Friday, 9 AM – 5 PM PST. If you reach out outside of these hours, please email hello@christiangifts305.com and we’ll get back to you within 12 hours.
Q: How do I track my package?
A: Once your order ships, you’ll receive an email with your tracking number and courier details. You can also check your order status anytime on our Order Tracking page.
Q: Why is my tracking not updating?
A: Tracking sometimes takes a day or two to update in the carrier’s system after the order ships. If your tracking hasn’t updated after more than a week, please reach out and we’ll look into it for you.
Q: My order is marked as delivered, but I haven’t received it. What should I do?
A: Here’s what we recommend:
- Double-check your mailbox, front porch, and around your home.
- Sometimes packages are marked delivered 1–2 days early, so please allow a little extra time.
- Contact your local post office with your tracking number for more details.
- In some cases, the package may have been left with a neighbor.
If your order is still missing after checking these things, please email us and we’ll be happy to help.
Still have questions? We’re always happy to help. Email us at hello@christiangifts305.com and we’ll get back to you as soon as possible.
